Here at Sally-Anne Lyons® I want you to be thrilled with your purchase. But if something isn’t right, or you are not entirely satisfied, let me know. Please make sure you have met the ‘Returns and Refunds’ terms set out below, before returning any product or applying for a refund.
Return & Refund Criteria
1. The item/s along with the original receipt, are to be returned within 14 calendar days* from date of purchase. Refunds or exchanges are NOT possible beyond this date.
* International customers 30 calendar days
2. The item/s must be in the same original condition as purchased, with all labels/tickets attached. Garments must NOT have been worn, used or altered in any way.
3. The Customer is held responsible for paying shipping/postage costs for returning item/s. Shipping/postage costs are non-refundable.
4. Special Offers or Sale Items are final sales and are not illegible for return, refund or exchange.
5. The Customer shall void any exchange, refund or return if care/washing instructions that were attached to item/s at time of purchase have not been adhered to.
6. Slight colour and pattern variations are a part of any garments unique individual beauty, these variations are not considered faults. Fabric colour may also appear slightly varied depending on your computer/Ipad/Iphone/Tablet devices screen - this is not the responsibility of Sally-Anne Lyons®
When returning an item/s for exchange or refund you are agreeing that youacknowledge and agree to the above conditions.
How to return an item/s
Simply print out the Returns Card (HERE) for the item/s, including the original receipt that you received with your parcel, and indicate the reason for the return. Making sure your correct contact details/email address are included. Please make sure you include a postage paid/stamped self-addressed satchel. We recommend you send your return via a trackable method of postage. Sally-Anne Lyons™ will NOT be held responsible for lost or missing parcels, and all goods are your responsibility until they reach the address below.
Sally-Anne Lyons® - 17 Huntingdon St, East Victoria Park, WA 6101, Australia
Once we receive your item/s we will inspect them and notify you that we have received your return. We will notify you immediately on the status of your return after inspecting the item/s.
If your refund is approved we will credit your original payment method. If your original payment method was via PayPal, unfortunately we are unable to credit your PayPal account, instead your credit (minus shipping/postage costs) will be processed to your credit card.
While we reserve the right to not accept a return, and while our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience is a positive one.
Terms and Conditions
The following rules and regulations apply to all visitors to and/or users of this website, Sally-Anne Lyons™ By using this Website you agree to be bound by these rules and regulations, as which may be modified at any time. In the event of a violation of these rules and regulations, we reserve the right to seek all remedies available by law and in equity. Unless otherwise indicated, the Sally-Anne Lyons™ website and its contents (including without limitation, all text, photographs, images, video and audio) are the exclusive property of Sally-Anne Lyons®, and are protected by copyright, trademark, and other laws.
You may not copy, reproduce, publish, transmit, distribute, display, post, modify, create derivative works from, sell, license or otherwise exploit this Website or any of its materials without our express prior written consent and permission.
You may not use the Sally-Anne Lyons® website for any competitive or commercial purpose. We do not permit any unauthorised copying of our materials, alteration, distribution, transmission. Performance, display or other use of these materials is prohibited.
Sally-Anne Lyons® will protect, to the best of our ability, any information you may give us in your dealings with us. Under Law your rights to privacy are also protected. The National Privacy Principles, the Privacy Act and general law places strict requirements on us to treat certain information collected as confidential.
Sally-Anne Lyons® does not share, sell or trade your personal information gathered online, such as your email address or postal address to any third parties.
Sally-Anne Lyons® we want to communicate with you only if you want to. If you prefer not to receive any promotional information from us, simply send us an email with your name and contact details and state that you would like to be taken off our mailing list.